Finnish Shared Network (SYV) is a telecommunications operator jointly owned by DNA and Telia, managing, maintaining, and developing base transceiver station networks particularly in Northern and Eastern Finland. Effective information management and documentation are critical to the smooth operation of network maintenance, installations, and inspections. SYV has been using Secapp since the company was founded, and it has become an essential tool for documentation tasks.
With Secapp, information about sites is easily accessible to those who need it
“Good documentation ensures that crucial site-related information and images are easily accessible to everyone who needs them, whether they are SYV’s own employees or subcontractors,” says Juha Truhponen, SYV’s Construction Manager.
“Secapp has developed a service specifically for SYV, allowing customization of the system as needed to streamline operations,” Truhponen explains.
Work packages facilitate subcontractors’ tasks
One of the most significant advantages of SYV’s use of Secapp is the documentation work package feature, which considerably eases subcontractors’ documentation tasks. Given the extensive nature of documentation at SYV, these work packages allow documentation to be directed specifically toward individual areas of each site.
“The complete documentation for an entire site is quite extensive, but work packages let us focus only on the sections of documentation that are relevant to performing a specific task,” says Truhponen. The worker sees only those fields that are relevant or mandatory for the specific task at hand, significantly simplifying the final documentation process.
Final documentation can also be completed directly from the site using a smartphone, with the data automatically saved as a part of the broader documentation where it belongs. This eliminates the need to make separate entries later at the office. “Thanks to Secapp’s mobile work packages, everything is finalized by the time you leave the site, speeding up the final documentation process and simplifying inspections,” says Truhponen.
Secapp helps keep documentation and related communication together, reducing information fragmentation
In addition to documentation, SYV uses Secapp’s message templates and chat discussions as a real-time memo. This has proven to be a very convenient way to record notes. All necessary information can be found in one place and is immediately accessible to the relevant parties.
“We have prepared message templates for memos, which can also be modified as needed. In practice, a memo is a Secapp message along with its related discussion. The template has the team members pre-selected as recipients. Users only need to choose the target, which is already present in Secapp’s documentation function” explains Truhponen.
While on-site, employees can easily note important observations or add images, audio, or videos to the discussion. Since all team members are automatically added in memo discussions, they stay updated on what’s going on.
“All parties can follow the conversation and add their observations in real-time,” Truhponen says. The memo keeps all communication and documentation related to the site neatly organized in one place, reducing fragmentation of information across various channels.
Secapp documentation also enables generating ready-made reports directly from the system. Once all the site information has been entered, Secapp allows the automatic creation of reports in the desired format. “This also eliminates the need to rewrite the information, saving effort and time,” Truhponen summarizes.
Secapp’s use in work processes is continuously developed
SYV has been very satisfied with its collaboration with Secapp. “Secapp’s support services are excellent, and our cooperation has gone very smoothly. With their help, we have made significant improvements to our documentation processes,” Truhponen explains.
A potential future development includes expanding the use of Secapp for communication, ticketing, and alerts beyond the use of documentation.
SYV sees Secapp as an integral part of its future work processes as well. Combining documentation and communication into one system has provided substantial benefits in terms of time savings and improved information flow. Mobile-fillable work packages have brought agility to operations.
“We definitely recommend Secapp to others. It’s much more than just an alerting and messaging system – it’s also a powerful documentation tool,” summarizes Truhponen on SYV’s experiences with Secapp.
Finnish Shared Network (SYV) is a telecommunications operator jointly owned by DNA and Telia, managing, maintaining, and developing base transceiver station networks particularly in Northern and Eastern Finland. Effective information management and documentation are critical to the smooth operation of network maintenance, installations, and inspections. SYV has been using Secapp since the company was founded, and it has become an essential tool for documentation tasks.
With Secapp, information about sites is easily accessible to those who need it
“Good documentation ensures that crucial site-related information and images are easily accessible to everyone who needs them, whether they are SYV’s own employees or subcontractors,” says Juha Truhponen, SYV’s Construction Manager.
“Secapp has developed a service specifically for SYV, allowing customization of the system as needed to streamline operations,” Truhponen explains.
Work packages facilitate subcontractors’ tasks
One of the most significant advantages of SYV’s use of Secapp is the documentation work package feature, which considerably eases subcontractors’ documentation tasks. Given the extensive nature of documentation at SYV, these work packages allow documentation to be directed specifically toward individual areas of each site.
“The complete documentation for an entire site is quite extensive, but work packages let us focus only on the sections of documentation that are relevant to performing a specific task,” says Truhponen. The worker sees only those fields that are relevant or mandatory for the specific task at hand, significantly simplifying the final documentation process.
Final documentation can also be completed directly from the site using a smartphone, with the data automatically saved as a part of the broader documentation where it belongs. This eliminates the need to make separate entries later at the office. “Thanks to Secapp’s mobile work packages, everything is finalized by the time you leave the site, speeding up the final documentation process and simplifying inspections,” says Truhponen.
Secapp helps keep documentation and related communication together, reducing information fragmentation
In addition to documentation, SYV uses Secapp’s message templates and chat discussions as a real-time memo. This has proven to be a very convenient way to record notes. All necessary information can be found in one place and is immediately accessible to the relevant parties.
“We have prepared message templates for memos, which can also be modified as needed. In practice, a memo is a Secapp message along with its related discussion. The template has the team members pre-selected as recipients. Users only need to choose the target, which is already present in Secapp’s documentation function” explains Truhponen.
While on-site, employees can easily note important observations or add images, audio, or videos to the discussion. Since all team members are automatically added in memo discussions, they stay updated on what’s going on.
“All parties can follow the conversation and add their observations in real-time,” Truhponen says. The memo keeps all communication and documentation related to the site neatly organized in one place, reducing fragmentation of information across various channels.
Secapp documentation also enables generating ready-made reports directly from the system. Once all the site information has been entered, Secapp allows the automatic creation of reports in the desired format. “This also eliminates the need to rewrite the information, saving effort and time,” Truhponen summarizes.
Secapp’s use in work processes is continuously developed
SYV has been very satisfied with its collaboration with Secapp. “Secapp’s support services are excellent, and our cooperation has gone very smoothly. With their help, we have made significant improvements to our documentation processes,” Truhponen explains.
A potential future development includes expanding the use of Secapp for communication, ticketing, and alerts beyond the use of documentation.
SYV sees Secapp as an integral part of its future work processes as well. Combining documentation and communication into one system has provided substantial benefits in terms of time savings and improved information flow. Mobile-fillable work packages have brought agility to operations.
“We definitely recommend Secapp to others. It’s much more than just an alerting and messaging system – it’s also a powerful documentation tool,” summarizes Truhponen on SYV’s experiences with Secapp.
