Alerting and Messaging

Alerting and messaging are designed with an emphasis on reliability and security in Secapp. When a situation arises, critical information can be sent to the desired recipients in seconds, be it one person or several thousand.

Benefits

Guaranteed delivery for alerts and messages

  • Guarantee that you reach people via multiple channels.

  • Make sure to get peoples attention and response quickly.

  • Reduce the amount of manual work e.g. calling people.

  • Reduce costs when compared to traditional communication tools e.g. mass SMS, calls.

  • Communicate on a professional secured platform that meets the requirements of the GDPR.

Preparedness

  • Ready-made message templates improve preparedness – they can be created for both everyday activities, as well as emergency situations.

  • Icon, priority level, recipients, subject, description, instructions, attachments, and communication channels can be defined for the message templates.

  • Managing user contacts, skills, and groups enables precise targeting of messages and quick response in unexpected situations.

  • Predefined responses can be built for recipients’ acknowledgements/reactions, which can be sent automatically if the requirements are met.

  • The alerted people can see the responses and skill sets of other respondents in real-time.

Fast two-way and multichannel alerting

  • Messages are sent by a push of a button or completely automatically by integrating Secapp with existing systems.

  • Multiple sending channels: application (Android, iOS), browser, SMS, email, desktop, robocalls, TETRA/VIRVE, Airbus Dabat application.

  • Messages and alarms will pass the device’s silent settings if needed and immediate response to messages is required (OK or NOK).

  • Target messages based on individuals’ skills, group information, usability, or location

  • The alerted people can see the responses and skill sets of other respondents in real-time.

Real-time situational awareness

  • Secured 1-on-1, group, and alert-specific chat function for instant messaging for both daily and unexpected situations.

  • Current information can be received and delivered in different ways: quick responses, alert specific chat conversations, attachments, location information, checklists/reports.

  • Video connection for both consulting and meetings.

  • Possibility to communicate quickly to critical stakeholders: e.g. security organizations, preparedness groups, management, and city authorities.

  • Situational discussions and recordings with historical data for follow-up if needed.

Let’s talk about how you could benefit from Secapp?