The South Savo Wellbeing Services County, i.e. Eloisa, emphasizes vendor collaboration with Secapp. The systematic and efficient implementation and ongoing development tailored to customer needs ensure smooth operation, directly enhancing safety.
Smooth system operation is crucial as Secapp is used by approximately 8,000 Eloisa employees in various tasks. The system supports everything from shift assignments and lone worker safety to reporting and daily communications. Secapp is preferred over free instant messaging services to maintain organizational control over data security.
Secapp plays a critical role in managing disruptions at the wellbeing services county, covering communications within the crisis management team, alerting critical operators, and even shift calls during exceptional circumstances.
“This highlights why we wanted an agreement that enables flexible adoption of these functions,” says Matti Luoto, Information Systems Specialist at Eloisa.
Partnership Accelerated Development of System Use
The health and social services reform brought together Secapp environments from three organizations into one at Eloisa—a substantial task involving redesigning user management, communications, and processes for the entire workforce.
“We quickly realized we couldn’t manage alone. Secapp provided crucial initial support and expertise, helping us establish a sustainable management model and long-term system usage,” Luoto explains.
Given the system’s scope, the decision was made to include expert assistance within the agreement, acquiring a fixed monthly amount of Secapp’s expert services. This allowed for experimenting with solutions without immediate cost barriers, evaluating whether implementations provided genuine added value.
Collaboration Unlocks Direct Benefits of Expertise
Vendor collaboration means Eloisa receives targeted help from Secapp experts, maximizing system benefits tailored precisely to their operational environment.
“We realized we weren’t just buying a system, but the associated knowledge and expertise needed to optimize its use,” explains Luoto.
A steering group sets strategic directions and approves implementations, while a project team handles practical execution. The group includes both Eloisa and Secapp experts.
“Collaboration now focuses more on practical implementations and sharing best practices. We also share our successful practices in Secapp use with others,” Luoto says.
Concrete Partnership Benefits
Secapp and Eloisa’s collaboration ensures solutions emerge rapidly and effectively. Typically, Secapp proactively offers solutions before the requirement is fully articulated.
“Often, we begin to express an idea, and Secapp already suggests solutions surpassing our expectations,” Luoto appreciates.
Collaboration significantly maximizes limited internal resources. Without this partnership, Eloisa wouldn’t be as close to their objectives.
“Our needs have grown through collaboration, helping us better utilize the system,” Luoto adds.
A significant advantage, according to Luoto, is that Secapp has enabled the unification of operational practices and processes across the newly established wellbeing region. The system in use notably improves workflow efficiency.
Significant benefits from Secapp include:
- Enhanced employee safety: systematic lone worker safety and emergency management.
- Real-time situational awareness: up-to-date information on varying situations supports decision-making.
- Streamlined reporting: efficient information flow and simplified reporting.
- Integration into daily processes: Secapp is integral to daily operations and communications.
- Efficient system utilization: approximately 8,000 Eloisa employees are already actively use Secapp.
A Strategic Investment that Pays Off
The flexible vendor collaboration model enables experimenting with new solutions without significant additional costs. Secapp’s technical and practical support is pivotal for system development and maintenance, streamlining decision-making and avoiding unnecessary steps.
The South Savo Wellbeing Services County, i.e. Eloisa, emphasizes vendor collaboration with Secapp. The systematic and efficient implementation and ongoing development tailored to customer needs ensure smooth operation, directly enhancing safety.
Smooth system operation is crucial as Secapp is used by approximately 8,000 Eloisa employees in various tasks. The system supports everything from shift assignments and lone worker safety to reporting and daily communications. Secapp is preferred over free instant messaging services to maintain organizational control over data security.
Secapp plays a critical role in managing disruptions at the wellbeing services county, covering communications within the crisis management team, alerting critical operators, and even shift calls during exceptional circumstances.
“This highlights why we wanted an agreement that enables flexible adoption of these functions,” says Matti Luoto, Information Systems Specialist at Eloisa.
Partnership Accelerated Development of System Use
The health and social services reform brought together Secapp environments from three organizations into one at Eloisa—a substantial task involving redesigning user management, communications, and processes for the entire workforce.
“We quickly realized we couldn’t manage alone. Secapp provided crucial initial support and expertise, helping us establish a sustainable management model and long-term system usage,” Luoto explains.
Given the system’s scope, the decision was made to include expert assistance within the agreement, acquiring a fixed monthly amount of Secapp’s expert services. This allowed for experimenting with solutions without immediate cost barriers, evaluating whether implementations provided genuine added value.
Collaboration Unlocks Direct Benefits of Expertise
Vendor collaboration means Eloisa receives targeted help from Secapp experts, maximizing system benefits tailored precisely to their operational environment.
“We realized we weren’t just buying a system, but the associated knowledge and expertise needed to optimize its use,” explains Luoto.
A steering group sets strategic directions and approves implementations, while a project team handles practical execution. The group includes both Eloisa and Secapp experts.
“Collaboration now focuses more on practical implementations and sharing best practices. We also share our successful practices in Secapp use with others,” Luoto says.
Concrete Partnership Benefits
Secapp and Eloisa’s collaboration ensures solutions emerge rapidly and effectively. Typically, Secapp proactively offers solutions before the requirement is fully articulated.
“Often, we begin to express an idea, and Secapp already suggests solutions surpassing our expectations,” Luoto appreciates.
Collaboration significantly maximizes limited internal resources. Without this partnership, Eloisa wouldn’t be as close to their objectives.
“Our needs have grown through collaboration, helping us better utilize the system,” Luoto adds.
A significant advantage, according to Luoto, is that Secapp has enabled the unification of operational practices and processes across the newly established wellbeing region. The system in use notably improves workflow efficiency.
Significant benefits from Secapp include:
- Enhanced employee safety: systematic lone worker safety and emergency management.
- Real-time situational awareness: up-to-date information on varying situations supports decision-making.
- Streamlined reporting: efficient information flow and simplified reporting.
- Integration into daily processes: Secapp is integral to daily operations and communications.
- Efficient system utilization: approximately 8,000 Eloisa employees are already actively use Secapp.
A Strategic Investment that Pays Off
The flexible vendor collaboration model enables experimenting with new solutions without significant additional costs. Secapp’s technical and practical support is pivotal for system development and maintenance, streamlining decision-making and avoiding unnecessary steps.
