DNA has extensively utilized Secapp’s documentation system for recording sites and devices, supporting both technical maintenance work and customer service. With Secapp, all necessary information and operating instructions can be accessed also in field conditions.
DNA is part of the Telenor Group, the leading telecommunications company in the Nordic region and a globally significant player in the telecommunications industry. DNA is one of Finland’s leading telecommunications companies.
DNA’s Control Center leverages information from Secapp in its daily operations, enhancing the security of technical support and customer service while also supporting fault management. The solution is also used as a documentation system for construction projects.
Additionally, Secapp enables notifications to rental operators about upcoming service disruptions and serves as a communication tool.
Essential information at your fingertips, also in fault situations
Seamless information flow between systems
Secapp’s integrations enable smooth information flow between different systems. Pikkarainen explains that at DNA, Secapp has been integrated with multiple internal and external systems. Data is transmitted both to and from Secapp via various interfaces.
Juha Pikkarainen provides a practical example: “If a fault occurs at a base station, the information is instantly sent to the right person. When maintenance is planned in advance, the relevant details can be shared with all necessary stakeholders in a timely manner.”
“Flexibility and customizability as key strengths”
The implementation of Secapp has improved DNA’s data management and documentation processes. Secapp’s documentation service can be used either on-premises or as a cloud service (SaaS), where Secapp manages the servers. The mobile application’s ability to function offline adds further value in situations where data connectivity is unavailable.
At DNA, user feedback has been very positive, with Secapp’s flexibility and customizability standing out as key strengths. In an internal survey evaluating organizational systems, Secapp’s documentation solution received top scores for usability.
Juha Pikkarainen highlights that the system is also an excellent fit for telecommunications operators, as it adapts to a wide range of use cases. Additionally, Secapp’s development team has been responsive to DNA’s needs, quickly implementing requested improvements. Moving forward, DNA plans to continue using Secapp and further expand its role in documentation processes.
DID YOU KNOW?
Secapp Documentation
- Secapp’s documentation solution supports the needs of various industries and has established its place, particularly among telecommunications operators. The system allows for defining different device statuses, assets, and their configuration details.
- In addition to device and site registries, the system enables the distribution of work packages related to specific sites or devices. These work packages are completed via the Secapp mobile application, ensuring that data is automatically updated within the system under the relevant site. The Secapp mobile app also functions offline. Alongside DNA, organizations like Suomen Yhteisverkko have also enhanced their operations with Secapp’s documentation solution.
Next, explore Secapp’s Site and Equipment Management Solution
DNA has extensively utilized Secapp’s documentation system for recording sites and devices, supporting both technical maintenance work and customer service. With Secapp, all necessary information and operating instructions can be accessed also in field conditions.
DNA is part of the Telenor Group, the leading telecommunications company in the Nordic region and a globally significant player in the telecommunications industry. DNA is one of Finland’s leading telecommunications companies.
DNA’s Control Center leverages information from Secapp in its daily operations, enhancing the security of technical support and customer service while also supporting fault management. The solution is also used as a documentation system for construction projects.
Additionally, Secapp enables notifications to rental operators about upcoming service disruptions and serves as a communication tool.
Essential information at your fingertips, also in fault situations
Seamless information flow between systems
Secapp’s integrations enable smooth information flow between different systems. Pikkarainen explains that at DNA, Secapp has been integrated with multiple internal and external systems. Data is transmitted both to and from Secapp via various interfaces.
Juha Pikkarainen provides a practical example: “If a fault occurs at a base station, the information is instantly sent to the right person. When maintenance is planned in advance, the relevant details can be shared with all necessary stakeholders in a timely manner.”
“Flexibility and customizability as key strengths”
The implementation of Secapp has improved DNA’s data management and documentation processes. Secapp’s documentation service can be used either on-premises or as a cloud service (SaaS), where Secapp manages the servers. The mobile application’s ability to function offline adds further value in situations where data connectivity is unavailable.
At DNA, user feedback has been very positive, with Secapp’s flexibility and customizability standing out as key strengths. In an internal survey evaluating organizational systems, Secapp’s documentation solution received top scores for usability.
Juha Pikkarainen highlights that the system is also an excellent fit for telecommunications operators, as it adapts to a wide range of use cases. Additionally, Secapp’s development team has been responsive to DNA’s needs, quickly implementing requested improvements. Moving forward, DNA plans to continue using Secapp and further expand its role in documentation processes.
DID YOU KNOW?
Secapp Documentation
- Secapp’s documentation solution supports the needs of various industries and has established its place, particularly among telecommunications operators. The system allows for defining different device statuses, assets, and their configuration details.
- In addition to device and site registries, the system enables the distribution of work packages related to specific sites or devices. These work packages are completed via the Secapp mobile application, ensuring that data is automatically updated within the system under the relevant site. The Secapp mobile app also functions offline. Alongside DNA, organizations like Suomen Yhteisverkko have also enhanced their operations with Secapp’s documentation solution.
Next, explore Secapp’s Site and Equipment Management Solution
